.Thank you for shopping at MobiFlow. If you are not entirely satisfied with your purchase, we're here to help.
Returns
Return time: You have the right to request a return within 14 days of receiving your product, in accordance with EU consumer protection law. If 14 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Product conditions: To be eligible for a return, items must be unused, undamaged, and in the same condition you received them, including original packaging and accessories.
Contact info: Please contact us at [your support email] before sending back any item, so we can guide you through the correct process and provide you with the appropriate return details.
Return address: Please do not send products back without contacting us first. Since our items are shipped directly from our fulfillment centers, we will provide you with the correct return address after reviewing your request.
Defective or damaged items: If your item arrives defective or damaged, please contact us within 48 hours of delivery with photos of the issue. We will cover the return shipping cost and send you a replacement or full refund at no extra charge.
Change of mind: If you simply wish to return an item you no longer want, you will be responsible for the return shipping costs.
Refunds
Refund conditions: Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
Method of refund: Approved refunds will be issued to your original payment method (credit card, PayPal, or other payment method used at checkout).
Refund time: Refunds are typically processed within 7–14 business days, depending on your payment provider.
Non-returnable items: For low-value items, we may offer a full refund or replacement without requiring you to send the product back, at our discretion, to save you the inconvenience and cost of return shipping.
We're here to help
If you have any questions about returning your item, please don't hesitate to contact us at mobiflow.shop@gmail.com.